Sideshow, the world’s leading manufacturer of museum quality collectibles, is looking for a qualified candidate to join our staff dedicated to processing. You’ll work with a team that possesses a strong operational knowledge of our ERP software and a passion for pop culture and entertainment. The qualified candidate has a positive attitude, the ability to investigate unique scenarios and determine solutions, and high attention to detail.

 

Desired Skills:

  • Open availability. There are seasonal overtime opportunities during peak windows.
  • Strong attention to detail and analytical skills
  • CSR experience working with end retail customers in an eCommerce environment.
  • Empathetic approach to customer service.
  • Critical thinker with excellent written and verbal cross communication skills a BIG plus.
  • Confidence, patience, politeness, empathy, tact, and diplomacy, when dealing with difficult situations.
  • Creative thinking, planning, and the ability to come up with new ideas to improve processing operations and standards.
  • Possess a passion for pop culture and entertainment.
  • Ability to analyze a variety of situations and identify potential fraudulent transactions.

 

Job Duties:

  • Process payments and credits for customers as necessary.
  • Become an expert on our ERP system.
  • Review a wide variety of transactions. Analyze data presented and help identify and prevent potentially fraudulent transactions.
  • Review reports and ensure approved transactions ship and close.

 

Details

  • Full-time position with benefits. (401k, Profit Sharing Plan)
  • In house (temporarily remote due to covid-19), maintaining a standard 8-hour workday.
  • Applicants will undergo 10-year background, credit and security check.
  • Relocation assistance is not available.
  • Applicants will be required to complete a competency test.


Apply for position now